Refund policy

In the unlikely event that your order arrives faulty, please get in touch as soon as possible. Email us at: thetagtree@yahoo.com or direct message us through Instagram @thetagtree

If we feel an order has been damaged due to neglect of care instructions (see care card) we regret to inform you that we will not issue a refund or replacement.

• If you have simply changed your mind about your order, sadly we cannot exchange or refund any items.
• If you wish to cancel after placing an order that you have not yet received, then it depends where the product is in terms of production. If the item is already being made then we regret to inform you that you will not be able to cancel your order.
• Each product is made individually to order, with personalisation and as such, cannot then be sold on. As each tag is made by hand, there may be times where minor imperfections can be spotted. This is not a fault but merely a part of the crafting process and often the case with handmade items. Occasionally, small bubbles may occur in the tags which again is due to the nature of the product and a common feature of working with resin.

Please note

Contact must be made within 10 days of the dispatch email, or unfortunately you will no longer be entitled to a refund or replacement for a faulty product.